When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

What at the reception opening hours?

Our reception is open from 9am until 5pm daily.

What if I am arriving outside these hours?

We will provide an out of hours check-in service for you. We contact all guests shortly after receiving your reservation to discuss arrival times and if necessary full details of out of hours check-in will be provided before you begin your journey. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Do you accept group bookings?

If you are reserving 5 or more apartments for your party please contact us.

Does the apartment have a...

We are often asked about the following items and are pleased to confirm they are included as standard in all our apartments: Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew

How many people can the apartments accommodate?

Our standard one bedroom apartments have a double bedroom and sleep a maximum of 2 adults; our two bedroom apartments sleep a maximum of 4 adults and three bedroom apartments can sleep up to 6 adults. Note: visitors to the apartment are by prior arrangement only and we do not permit parties onsite under any circumstances

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors.

Are the apartments pet friendly?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

We do not permit smoking in the apartments however each has its own private balcony so smokers may quickly step outside. Smoking is not permitted indoors in any part of the building.

Do the apartments have internet access?

All apartments are equipped with wireless broadband internet

When is the apartment 'serviced'?

For all rates booked on this website, a weekly clean is included. Extra service cleans can be booked and are chargeable.

How can we pay?

We accept all major credit/debit cards.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and is through pre-authorisation on your credit card. A pre-authorisation does not debit the account but simply holds the funds which can later be released back to you. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card.