Being one of our main focuses, especially for single female lone travellers, we take the security of our customers very seriously. We understand the risk of anxiety or stress when travelling alone, particularly when far away from home, and we ensure that each of our customers feels safe and well protected. All suites including our PLUS properties operate a comprehensive lone guest awareness policy.

The policy covers key areas of security and measures implemented to ensure the guest never feels endangered or at risk. 

To Ensure Your Security

  • Each of our heavy, self-closing doors is equipped with a secondary lock. 
  • When checking in, we always hand you your room details cautiously and will never say your room number aloud. 
  • Single female lone travellers are not to be allocated a room on the ground floor, close to a fire exit or at the end of corridors. 

A team member walks each of our guests to their apartments taking time to ensure lone travellers are introduced to their room interiors and facilities.

For Your Comfort and Convenience

  • Salon quality hair dryers
  • Luxury bathroom toiletries
  • Assistance with luggage available

To help us allocate the most suitable room prior to arrival please request our Lone Traveller Policy at time of booking.